User Onboarding 8 Guiding Principles for Frictionless SaaS Onboarding These top user onboarding principles will help you make onboarding flows that drive adoption and product growth, while decreasing customer churn. Ella Webber 10 min read
User Onboarding Your Essential Guide to Building In-Product Experiences Here are our top tips for launching successful in-product experiences that drive maximum user engagement. Rachel Reid 8 min read
User Onboarding In-App Messaging: Use Cases, Best Practices, and Real-Life Examples In-app messaging is a delicate matter. Treat it with great care because it can easily make or break the user experience. Think of it as a conversation with your users and a powerful tool for activation, engagement, and retention. Nadja Bozovic 17 min read
Product Adoption Digital Adoption Platforms: Layering User Onboarding with Self-Serve Support (+ Top 5 Platforms to Consider) We explain what digital adoption platforms are and how to find the right fit for your needs. Plus, we review the best DAPs to consider for enhancing your user onboarding goals and product adoption rates. Ray Slater Berry 11 min read
User Onboarding In-App Tutorials: Making Users Fall in Love with Your Product In-app tutorials are crucial for kick-starting long-term relationships with new users. Here’s how you can keep users around from hello. Ray Slater Berry 12 min read
User Onboarding 4 Practical Ways to Enhance the User Onboarding Experience with UX/UI patterns User onboarding is a make-or-break for customer retention. Make it count by applying these UX/UI patterns to the start of your user journey. Ray Slater Berry 8 min read
User Onboarding First-Time User Experience (FTUE): Why It Matters & How to Improve It Learn why first-time user experience is important, how to create an effective onboarding strategy, and which SaaS best practices you can apply to your product. Nadja Bozovic 12 min read
Feature Engagement The "Aha!" Moment: How To Find It And Boost Retention Rates The "aha!" moment is the goal of any great user onboarding flow! Learn how to find yours and keep users around for longer. Pulkit Agrawal 11 min read
Product-led growth Product-Led Go-To-Market Strategy: Your Resources Cheatsheet In this article, you will get all the templates, worksheets, tools, videos, and examples you need to do a great job with your PLG go-to-market strategy. Nicolas Mérouze 10 min read
User Onboarding An Intro to Using Qualitative Research to Improve User Onboarding We take you through the types of qualitative research you can conduct and examine how it ties in with user onboarding. Molly Stovold 6 min read
User Onboarding User Adoption Strategies to Level Up Your User Onboarding in 2022 We explore user adoption strategies for SaaS businesses, the importance of user onboarding, and how you can measure your success. Ray Slater Berry 14 min read
User Onboarding Improve Customer Onboarding By Aligning Your Lifecycle Emails and In-App Messaging Developing a customer onboarding strategy is crucial for getting your new users started on the right foot and putting them on the path to success from the get-go. Discover how in-app messaging and email go hand-in-hand. Josh Brown 11 min read
Feature Adoption Time to Value: A SaaS Guide to the TTV Galaxy... and Beyond Your in-depth guide on the different types of TTV and why they're so important for user onboarding. Ray Slater Berry 9 min read
Feature Adoption 15 User Onboarding Tools Your Customers Will Thank You For Your always-updated list of the best user onboarding tools on the market. Jump in and start building the ultimate onboarding stack. Ray Slater Berry 16 min read
Feature Engagement Why Tooltips are Terrible and How to Better Design Them How to make this key UI design pattern work well for your users Pulkit Agrawal 7 min read
User Onboarding How to Build a High-Touch SaaS Product Onboarding Experience Best practice tips and a simple process for onboarding success. Monika Adarsh 10 min read
Self-Serve Support Self-Service Help for User Onboarding is Lower Risk & Higher Reward If you think user onboarding means giving new users a product walkthrough, then you’ve got it wrong. Instead, employ self-service product discovery to drive better user engagement and product success. Pulkit Agrawal 5 min read
Continuous Feedback 3 User Feedback Types All SaaS Companies Should be Collecting How to go beyond NPS to obtain user input that creates a better product Benjamin Brandall 8 min read
Self-Serve Support How Live Chat Enables SaaS User Onboarding A mix of product tours, live chat and documentation enable user onboarding. Here's how to set that up. Benjamin Brandall 5 min read
Product Marketing Welcome Emails: How to Leverage Your Product's Most Opened Message Eight factors to consider for SaaS welcome emails - with examples Benjamin Brandall 6 min read
Product Marketing What is User Onboarding? (Not what you may think!) A clearer definition, with examples, to help frame your approach to user onboarding and shape up your user onboarding experience to empower your customer acquisition. Pulkit Agrawal 11 min read
User Onboarding For Better User Onboarding, Switch to Product Marketing This new mindset will help drive better conversion of new users Pulkit Agrawal 4 min read
Feature Engagement Great Product Tours: 5 Guidelines & 5 Examples Use these simple principles to build effective and lovable product tours Pulkit Agrawal 6 min read
User Onboarding 6 User Onboarding Best Practices for 2022 How to keep new users from quitting and never coming back using user onboarding best practices. Benjamin Brandall 11 min read
User Onboarding How to Set Up User Onboarding Experiments That Lead to Higher MRR I hooked you with that MRR promise didn’t I? Well, it’s true. Monthly recurring revenue is the lifeblood of... Pulkit Agrawal 5 min read
User Onboarding How Intercom Goes Beyond Intercom for User Onboarding Intercom uses product tours for user onboarding and you should too! Pulkit Agrawal 3 min read
PLG How to Craft the Best User Onboarding Emails Make your user onboarding emails stand out with these best practices Pulkit Agrawal 7 min read
User Onboarding Recreating Slack's User Onboarding Everyone agrees Slack has great onboarding, and here's how you can replicate it for your own product! Olivia Bolkhovsky 1 min read
PLG Building a Habit-Forming Product Starts With Your User Onboarding How to apply Nir Eyal's Hook Model to your user onboarding flows Pulkit Agrawal 7 min read
PLG User Onboarding Checklist: From Concept to Launched A simple & easy to follow framework to help you launch your user onboarding in just a few days. Olivia Bolkhovsky 7 min read
PLG How To Improve Free Trial Conversion Rates Without Dev Time Five easy ways to improve your product's trial experience without needing your engineers Pulkit Agrawal 6 min read
Product Marketing Why User Onboarding Isn't Just Your Designer's Job Your product and marketing team can help drive up new user activation and retention. Pulkit Agrawal 3 min read
User Onboarding How to Use Empty States for Better Onboarding Staring back blankly at a new user isn't very welcoming -- here's what to do instead. Pulkit Agrawal 4 min read
Product Marketing What Apple Stores Teach SaaS Products About User Onboarding The key lessons from brick-and-mortar expertise on how to engage new visitors. Pulkit Agrawal 5 min read
PLG Our User Onboarding Stack to Drive Retention The tools that we leverage to drive a more contextual and effective first-time user experience. Pulkit Agrawal 7 min read
User Onboarding 10 Onboarding Lessons from Product Experts We interviewed user onboarding practitioners at top companies and this is their advice. Pulkit Agrawal 6 min read
User Onboarding The First-Timers Guide to User Onboarding Great onboarding isn't just great design; here's how to create the framework for success. Pulkit Agrawal 4 min read
User Onboarding Teardown: Pokémon GO first time user experience Find out why Pokémon GO's technology, timing and user experience are a recipe for global domination. Michael Moore 3 min read
User Onboarding Teardown: LinkedIn User Onboarding Find out how LinkedIn teaches their users how to use their powerful (and sometimes overwhelming) business networking application. Michael Moore 1 min read
User Onboarding Teardown: Pinterest User Onboarding Pinterest recently update their first time user experience, we were all really impressed. Check out what's changed and how they are teaching their users with a low-touch approach. Michael Moore 1 min read
Feature Engagement You Need Emails AND In-App Messages for User Onboarding Don't just use emails to onboard your users. Here is our breakdown of how and when to the different channels. Pulkit Agrawal 3 min read
Feature Engagement Don’t Assume New Users Want to Learn How to Use Your Product Don’t send your users away by boring them with the how! Instead focus on why to stimulate their own self-discovery. Pulkit Agrawal 3 min read
User Onboarding Why We Add Our Customers to Slack Listening and responding to customers builds strong brand relationship and creates an open stream of communication with early adopters. Michael Moore 1 min read
Feature Engagement User Onboarding: More Than First User Experience The main reasons why you should consider user onboarding an ongoing process and not just the first user experience. Lexis Hanson 4 min read
Product Marketing Users Want Conversation; How to Adapt Your Product Design Her IS the future of interfaces and products Approach users as you would people The Notification Problem... Pulkit Agrawal 3 min read
Feature Engagement The Best Onboarding is NOT Just an Intuitive Product I think and talk about user onboarding every single day (even the weekends) and hate it when people dismiss it; let me tell you why. Pulkit Agrawal 2 min read
Feature Engagement How Learning By Doing Can Inspire Your Users You can’t learn to ride a bike by watching a video. You learn to ride a bike by riding a bike. If you’re... Lexis Hanson 4 min read
Feature Engagement How Good Is Your User Onboarding? User onboarding is an essential process that teaches your users how to be successful with your product.... Lexis Hanson 4 min read
PLG Why your users should be working hard Written to help you design a better UX for your product, thereby improving user engagement and loyalty.... Pulkit Agrawal 3 min read
PLG Why Every Product Needs Sophisticated Onboarding Icons from Google’s design language ‘Material Design’ that aim to provide a more consistent UI across... Pulkit Agrawal 3 min read