User Onboarding

User Onboarding

How to Deliver Personalized Onboarding and Improve User Experience

Personalized onboarding separates the good from the great when it comes to getting users comfortable with your product. Find out how to improve your UX from the moment users sign up.

Ella Webber

11 min read

Self-Serve Support

High-Touch vs. Low-Touch Customer Success Model: Find the Best Fit for Your Product

An actionable walkthrough to help you find whether a high-touch or low-touch onboarding approach and customer success model is the best fit for your product.

Ray Slater Berry

12 min read

User Onboarding

In-App Guidance: Pointing Users In the Right Direction at the Right Time

Ever felt lost in a product? Like you’ve got all the gear but no idea how to use it? You’re not alone. In-app guidance is the solution for you (and your users).

Ella Webber

10 min read

User Onboarding

How to Gamify User Onboarding to Level Up User Experience

Create in-app champions. It’s time to level up your UX with gamification strategies that will engage your users from GO!

Ray Slater Berry

10 min read

User Onboarding

Product Tour Software: 8 Tools for Better User Experience

User onboarding is your time to shine! Find a tool that works best for you among these eight top-notch software solutions, and use it to increase product adoption and drive growth.

Ella Webber

17 min read

User Onboarding

8 Best Onboarding Examples and What You Can Learn From Them

You love your product—onboarding is how you get users to love it, too. Check out these top eight onboarding examples to inspire your next onboarding flow.

Ella Webber

11 min read

User Onboarding

8 Guiding Principles for Frictionless SaaS Onboarding

These top user onboarding principles will help you make onboarding flows that drive adoption and product growth, while decreasing customer churn.

Ella Webber

10 min read

User Onboarding

Your Essential Guide to Building In-Product Experiences

Here are our top tips for launching successful in-product experiences that drive maximum user engagement.

Rachel Reid

8 min read

User Onboarding

In-App Messaging: Use Cases, Best Practices, and Real-Life Examples

In-app messaging is a delicate matter. Treat it with great care because it can easily make or break the user experience. Think of it as a conversation with your users and a powerful tool for activation, engagement, and retention.

Nadja Bozovic

17 min read

Product Adoption

Digital Adoption Platforms: Layering User Onboarding with Self-Serve Support (+ Top 5 DAPs)

We explain what digital adoption platforms are and how to find the right fit for your needs. Plus, we review the best DAPs to consider for enhancing your user onboarding goals and product adoption rates.

Ray Slater Berry

11 min read

User Onboarding

In-App Tutorials: Making Users Fall in Love with Your Product

In-app tutorials are crucial for kick-starting long-term relationships with new users. Here’s how you can keep users around from hello.

Ray Slater Berry

13 min read

User Onboarding

Everything You Need to Know About User Onboarding UX

User onboarding is a make-or-break for customer retention. Make it count by applying these onboarding UX/UI patterns to the start of your user journey.

Ray Slater Berry

13 min read

User Onboarding

First-Time User Experience (FTUE): Why It Matters & How to Improve It

Learn why first-time user experience is important, how to create an effective onboarding strategy, and which SaaS best practices you can apply to your product.

Nadja Bozovic

13 min read

Feature Engagement

The "Aha!" Moment: How To Find It And Boost Retention Rates

The "aha!" moment is the goal of any great user onboarding flow! Learn how to find yours and keep users around for longer.

Pulkit Agrawal

11 min read

Product-led growth

Product-Led Go-To-Market Strategy: Your Resources Cheatsheet

In this article, you will get all the templates, worksheets, tools, videos, and examples you need to do a great job with your PLG go-to-market strategy.

Nicolas Mérouze

10 min read

User Onboarding

An Intro to Using Qualitative Research to Improve User Onboarding

We take you through the types of qualitative research you can conduct and examine how it ties in with user onboarding.

Molly Stovold

6 min read

User Onboarding

User Adoption Strategies to Level Up Your User Onboarding in 2022

We explore user adoption strategies for SaaS businesses, the importance of user onboarding, and how you can measure your success.

Ray Slater Berry

15 min read

User Onboarding

Improve Customer Onboarding By Aligning Your Lifecycle Emails and In-App Messaging

Developing a customer onboarding strategy is crucial for getting your new users started on the right foot and putting them on the path to success from the get-go. Discover how in-app messaging and email go hand-in-hand.

Josh Brown

11 min read

Feature Adoption

Time to Value: A SaaS Guide to the TTV Galaxy... and Beyond

Your in-depth guide on the different types of TTV and why they're so important for user onboarding.

Ray Slater Berry

9 min read

Feature Adoption

23 User Onboarding Tools to Boost Product Adoption

Your always-updated list of the best user onboarding tools on the market. Jump in and start building the ultimate onboarding stack.

Ray Slater Berry

23 min read

Feature Engagement

Why Tooltips are Terrible and How to Better Design Them

How to make this key UI design pattern work well for your users

Pulkit Agrawal

8 min read

User Onboarding

How to Build a Self-Serve SaaS Onboarding Experience

Best practice tips and a simple process for onboarding success.

Monika Adarsh

14 min read

Self-Serve Support

Self-Service Help for User Onboarding is Lower Risk & Higher Reward

If you think user onboarding means giving new users a product walkthrough, then you’ve got it wrong. Instead, employ self-service product discovery to drive better user engagement and product success.

Pulkit Agrawal

5 min read

Continuous Feedback

3 User Feedback Types All SaaS Companies Should be Collecting

How to go beyond NPS to obtain user input that creates a better product

Benjamin Brandall

8 min read

Self-Serve Support

How Live Chat Enables SaaS User Onboarding

A mix of product tours, live chat and documentation enable user onboarding. Here's how to set that up.

Benjamin Brandall

5 min read

Product Marketing

Welcome Emails: How to Leverage Your Product's Most Opened Message

Eight factors to consider for SaaS welcome emails - with examples

Benjamin Brandall

6 min read

Product Marketing

What is User Onboarding? (Not what you may think!)

A clearer definition, with examples, to help frame your approach to user onboarding and shape up your user onboarding experience to empower your customer acquisition.

Pulkit Agrawal

12 min read

User Onboarding

For Better User Onboarding, Switch to Product Marketing

This new mindset will help drive better conversion of new users

Pulkit Agrawal

4 min read

User Onboarding

How to Build Effective Product Tours: 5 Guidelines & 5 Examples

Use these five simple guidelines to build engaging tours and find inspiration in the best real-life examples

Pulkit Agrawal

10 min read

User Onboarding

6 User Onboarding Best Practices for 2023

How to prevent new users from quitting and never coming back? Follow these user onboarding best practices to keep users engaged and increase your adoption and retention rates.

Benjamin Brandall

15 min read

User Onboarding

How to Set Up User Onboarding Experiments That Lead to Higher MRR

I hooked you with that MRR promise didn’t I? Well, it’s true. Monthly recurring revenue is the lifeblood of...

Pulkit Agrawal

5 min read

User Onboarding

How Intercom Goes Beyond Intercom for User Onboarding

Intercom uses product tours for user onboarding and you should too!

Pulkit Agrawal

3 min read

PLG

How to Craft the Best User Onboarding Emails

Make your user onboarding emails stand out with these best practices

Pulkit Agrawal

7 min read

User Onboarding

Recreating Slack's User Onboarding

Everyone agrees Slack has great onboarding, and here's how you can replicate it for your own product!

Olivia Bolkhovsky

1 min read

PLG

Building a Habit-Forming Product Starts With Your User Onboarding

How to apply Nir Eyal's Hook Model to your user onboarding flows

Pulkit Agrawal

7 min read

PLG

User Onboarding Checklist: From Concept to Launched

A simple & easy to follow framework to help you launch your user onboarding in just a few days.

Olivia Bolkhovsky

7 min read

PLG

How To Improve Free Trial Conversion Rates Without Dev Time

Five easy ways to improve your product's trial experience without needing your engineers

Pulkit Agrawal

6 min read

Product Marketing

Why User Onboarding Isn't Just Your Designer's Job

Your product and marketing team can help drive up new user activation and retention.

Pulkit Agrawal

3 min read

User Onboarding

How to Use Empty States for Better Onboarding

Staring back blankly at a new user isn't very welcoming -- here's what to do instead.

Pulkit Agrawal

4 min read

Product Marketing

What Apple Stores Teach SaaS Products About User Onboarding

The key lessons from brick-and-mortar expertise on how to engage new visitors.

Pulkit Agrawal

5 min read

PLG

Our User Onboarding Stack to Drive Retention

The tools that we leverage to drive a more contextual and effective first-time user experience.

Pulkit Agrawal

7 min read

User Onboarding

10 Onboarding Lessons from Product Experts

We interviewed user onboarding practitioners at top companies and this is their advice.

Pulkit Agrawal

6 min read

User Onboarding

The First-Timers Guide to User Onboarding

Great onboarding isn't just great design; here's how to create the framework for success.

Pulkit Agrawal

4 min read

User Onboarding

Teardown: Pokémon GO first time user experience

Find out why Pokémon GO's technology, timing and user experience are a recipe for global domination.

Michael Moore

3 min read

User Onboarding

Teardown: LinkedIn User Onboarding

Find out how LinkedIn teaches their users how to use their powerful (and sometimes overwhelming) business networking application.

Michael Moore

1 min read

User Onboarding

Teardown: Pinterest User Onboarding

Pinterest recently update their first time user experience, we were all really impressed. Check out what's changed and how they are teaching their users with a low-touch approach.

Michael Moore

1 min read

Feature Engagement

You Need Emails AND In-App Messages for User Onboarding

Don't just use emails to onboard your users. Here is our breakdown of how and when to the different channels.

Pulkit Agrawal

3 min read

Feature Engagement

Don’t Assume New Users Want to Learn How to Use Your Product

Don’t send your users away by boring them with the how! Instead focus on why to stimulate their own self-discovery.

Pulkit Agrawal

3 min read

User Onboarding

Why We Add Our Customers to Slack

Listening and responding to customers builds strong brand relationship and creates an open stream of communication with early adopters.

Michael Moore

1 min read

Feature Engagement

User Onboarding: More Than First User Experience

The main reasons why you should consider user onboarding an ongoing process and not just the first user experience.

Lexis Hanson

4 min read

Product Marketing

Users Want Conversation; How to Adapt Your Product Design

Her IS the future of interfaces and products Approach users as you would people The Notification Problem...

Pulkit Agrawal

3 min read

Feature Engagement

The Best Onboarding is NOT Just an Intuitive Product

I think and talk about user onboarding every single day (even the weekends) and hate it when people dismiss it; let me tell you why.

Pulkit Agrawal

2 min read

Feature Engagement

How Learning By Doing Can Inspire Your Users

You can’t learn to ride a bike by watching a video. You learn to ride a bike by riding a bike. If you’re...

Lexis Hanson

4 min read

Feature Engagement

How Good Is Your User Onboarding?

User onboarding is an essential process that teaches your users how to be successful with your product....

Lexis Hanson

4 min read

PLG

Why your users should be working hard

Written to help you design a better UX for your product, thereby improving user engagement and loyalty....

Pulkit Agrawal

3 min read

PLG

Why Every Product Needs Sophisticated Onboarding

Icons from Google’s design language ‘Material Design’ that aim to provide a more consistent UI across...

Pulkit Agrawal

3 min read