Continuous Feedback

Product Adoption

10 Key SaaS Product Metrics to Track (+ Best Practices for Measuring)

Want to understand your product’s performance strategically? Track these 10 product metrics and learn the best practices to interpret them well.

Ella Webber

11 min read

Continuous Feedback

Insight-Driven Decision-Making: Continuous Research for PMs

Want to make better decisions faster? Continuous research is how product teams do just that—discover the benefits and trends in this article.

Ella Webber

11 min read

Continuous Feedback

How to Use UX Research to Impact Product Strategy

We sat down with product leaders from User Interviews, Yet Another Studio, and Sketch, to find out how they’re doing user research at these hugely successful companies.

8 min read

Analytics

How to Use Click Tracking to Run Effective Experiments In Your Product

With expert insights from Mixpanel, Segment, Heap, and Freshpaint, we bring you a complete guide on click tracking and how to use it to run in-product experiments for the maximum impact on your activation, engagement, and adoption rates.

Nadja Bozovic

20 min read

Continuous Feedback

8 In-App Feedback Tools to Get Your Users Talking

In-app feedback takes the guesswork out of product development. Find out how you can start gathering contextual feedback from your users today.

Ella Webber

12 min read

Product Adoption

Are Your Users Engaged Enough? 9 Tactics to Increase Your Customer Engagement Score

Use the customer engagement score to uncover insights into user engagement and develop solutions to increase it. We’ll guide you through it, step by step.

Ella Webber

12 min read

Continuous Feedback

How to Build Effective Product Feedback Loops & Why You Need Them

Struggling with your product feedback strategy? We’ve put together this guide to help you gather, analyze, and implement product feedback.

Ella Webber

12 min read

Product Adoption

Customer Retention Management: The Key to Loyal Customers

It’s in your best interest to spend some time and resources on optimizing your customer retention management system. Luckily, you’re in the right place.

Ella Webber

14 min read

Continuous Feedback

Customer Effort Score (CES) 101: What It Is, How to Collect It and Apply It

Your guide on how to use Customer Effort Score to gather feedback, increase customer loyalty, and build better products.

Ray Slater Berry

13 min read

Feature Engagement

What is fake door testing?

Fake door tests gather insights to validate an opinion, feature, or product idea. They show something that doesn’t exist to win (or dissuade) build buy-in

Ray Slater Berry

14 min read

Surveys

How In-App Customer Needs Assessments Make Life Easier for Product Marketers

Learn how to collect feedback on how to improve while users actively use your product. In-app customer needs assessments are quick to run and provide a ton of value.

Stefan Debois

8 min read

Product Management

The Product Manager’s Guide to Flexible Roadmaps

Product roadmaps need to be flexible, agile, and include your users. Learn how to create a successful roadmap in this guide – with insights from Productboard and Maze.

Ray Slater Berry

18 min read

Product Management

Product-Market Fit: Why Disappointed Users Are a Good Thing

How do you determine, measure, and build products people can’t live without? With the right product-market fit.

Ray Slater Berry

19 min read

User Onboarding

An Intro to Using Qualitative Research to Improve User Onboarding

We take you through the types of qualitative research you can conduct and examine how it ties in with user onboarding.

Molly Stovold

6 min read

Continuous Feedback

Product Experience: The Backbone of Your Product’s Success

We examine what product experience is all about and dig deeper into how it contributes to your product's love-ability

Paula Becchetti

8 min read

Continuous Feedback

Mastering Product Development: From Ideation to Excellence

An insightful kick-off guide to product development success. Learn how to take your new product from brainstorming to release.

Paula Becchetti

12 min read

Continuous Feedback

Are You Really Customer-Centric? How to Always Put Your Users First

Customer-centricity is more than just listening to customers. We'll take you through the whys and hows behind this strategy—featuring expert opinions from Mixpanel and Unstack.

Kirsty Finlayson

16 min read

Continuous Feedback

How to Measure Customer Retention Rate: 4 Key Metrics and Best Practices

Customer retention strategies are tricky waters to navigate. Learn the best metrics to learn, track, and boost your business.

Ray Slater Berry

13 min read

Growth Marketing

5 Best SaaS Customer Retention Metrics for Growth

Your cheat sheet to some of the most important metrics to boost growth—discover how to keep your customers around for the long haul.

Isaac Ejeh

8 min read

self-service-support

8 UX Strategies to Boost Customer Engagement

What enables you to engage customers and turn them into loyal users of your product? The answer lies in creating great user experiences. Let's find out more.

Paula Becchetti

16 min read

Continuous Feedback

How to Process Survey Feedback Properly

Don’t lose touch with your users - make sure you’re processing and collecting feedback effectively.

8 min read

Continuous Feedback

What are Microsurveys? The Secret to Reliable User Feedback

Use in-product microsurveys to increase response rates, get better quality feedback, and improve UX.

7 min read

Continuous Feedback

How to Reduce Customer Churn: SaaS Crisis Survival Guide

Your survival guide for identifying and saving at-risk customers.

11 min read

Continuous Feedback

How to Detect and Fix Bad UX Before it Kills Your Product

Understand what frustrates your users - and fix the root of the problem.

7 min read

Product Marketing

How to design in-app surveys: examples and best practice principles for product teams

Need friction-free feedback from your users? Here's a guide complete with examples and best practices for designing high-response in-app surveys.

Adam Crookes

17 min read

Product Marketing

How to collect useable customer feedback with product surveys

Collecting user experience feedback is essential for product-led growth. Here's how to deliver insight-gaining product surveys in eight steps.

Paula Becchetti

23 min read

Product Marketing

How to Run User Surveys in the Age of Product-Led Growth

Make user feedback and qualitative data useful by leveraging these modern user survey best practices

Pulkit Agrawal

8 min read

Continuous Feedback

NPS Survey Best Practices: The Ultimate In-Depth Guide

NPS is one of the most important KPIs for Product and Customer Success. But how do you ensure high response rates and effective analysis?

18 min read

Continuous Feedback

3 Types of User Feedback You Need For Your Product

How to go beyond NPS to obtain user input that creates a better product

8 min read

Product Marketing

How Customer Data Powers Product-Led Growth

David, VP Partnerships at Heap interviews Pulkit, Co-founder & CEO at Chameleon

6 min read

PLG

How to Create Conversational Messaging Across the User Lifecycle

Create a system that drives deeper engagement as users progress

Aaron Glazer

5 min read