Self-Serve Support

Self-Serve Support

How to create an effective in-product help menu for better user support

Discover help menu design strategies, menu navigation tips, and help page examples. Learn how to enhance onboarding user flows, increase user adoption rate, and leverage in-product messaging for a self-service product experience.

Ray Slater Berry

8 min read

Product-led growth

Product-Led Customer Success: How Customer Service & PLG Work Together

Product-led customer success is a scalable and efficient way to meet user wants and needs—read on to find out why you need a CS team in your organization.

Ray Slater Berry

12 min read

UX

Top 8 UX Patterns to Deliver Contextual Help Within Your Product

Contextual help offers quick support to help users get the best out of your product without reading lengthy documentation. Learn more about it here.

Ray Slater Berry

10 min read

PLG

5 Ways to Deliver Instant Customer Experience and Boost PLG

Instant customer experience can be a game-changer for PLG companies. Here are five best practices to offer self-serve support and help users succeed quickly.

Ray Slater Berry

11 min read

Self-Serve Support

11 self-serve customer support tools for a smoother customer journey

The right support tools automate customer success and help resolve issues swiftly. Here are the 11 best software tools for the job.

Jinwoo Park

18 min read

Self-Serve Support

How to Build a Knowledge Base in 6 Steps [+ Examples]

A knowledge base gives users the power to become self-sufficient, maximizing your CS team’s productivity. Build one that helps users succeed more quickly with your product.

Ray Slater Berry

13 min read

User Onboarding

8 In-App Training Formats and How to Deliver Useful Product Education

In-app training enhances your product education to ensure users stick around. Here are 8 ways you can deliver effective in-app training.

Ray Slater Berry

13 min read

Self-Serve Support

High-Touch vs. Low-Touch: Find the Best Customer Success Model for Your Product

An actionable walkthrough to help you find whether a high-touch or low-touch onboarding approach and customer success model is the best fit for your product.

Ray Slater Berry

12 min read

Self-Serve Support

In-app notifications: A complete guide for product marketers

In-app notifications are non-intrusive, embedded messages designed to guide users within an app at the right moment, enhancing user experience by providing timely, relevant information.

Paula Becchetti

15 min read

Continuous Feedback

Are You Really Customer-Centric? How to Always Put Your Users First

Customer-centricity is more than just listening to customers. We'll take you through the whys and hows behind this strategy—featuring expert opinions from Mixpanel and Unstack.

Kirsty Finlayson

16 min read

Continuous Feedback

How to Measure Customer Retention Rate: 4 Key Metrics and Best Practices

Customer retention strategies are tricky waters to navigate. Learn the best metrics to learn, track, and boost your business.

Ray Slater Berry

13 min read

self-service-support

8 UX Strategies to Boost Customer Engagement

What enables you to engage customers and turn them into loyal users of your product? The answer lies in creating great user experiences. Let's find out more.

Paula Becchetti

16 min read

Self-Serve Support

Why Every SaaS Company Needs Self Service + Automated Support

Combine self-service help and automated support to focus on the requests that matter most.

Michael Dehoyos

6 min read

Self-Serve Support

Self-Service Onboarding: Helping Users Help Themselves

If you think user onboarding means giving new users a product walkthrough, then you’ve got it wrong. Instead, employ self-service product discovery to drive better user engagement and product success.

Pulkit Agrawal

7 min read

Self-Serve Support

Live Chat Support for SaaS: What It Is and Why You Need It

Provide 24/7 chat support to ensure your users always have somewhere to turn to. Here’s why you need chat support, and how you can get started.

9 min read

Self-Serve Support

Software Documentation: Why No One Reads The Manual And What To Do

A history of self-serve support, and a look at the replacements for old school docs

3 min read

Self-Serve Support

Build Checklists, Release Logs, and More with Launchers

Launchers are flexible in-product menus which allow users to take tours at their own pace, enabling on-demand product discovery

Pulkit Agrawal

3 min read

Self-Serve Support

Proactive Support: How to Help Users Before They Ask

How to reduce user frustration and the strain on your support team.

Matej Kukucka

7 min read

Self-Serve Support

How to Build Better Self-Serve Help with Chameleon

Self-service is key to reducing support costs and helping more users succeed

6 min read

Feature Engagement

How to Sunset Features and Keep Engagement At the Same Time

To keep a product healthy, you need to trim features. When you do, off-board users to increase engagement.

Pulkit Agrawal

11 min read

Self-Serve Support

Push vs. pull help strategies for better in-app UX design

Learn how to balance push and pull help strategies to deliver effective, timely support for better user experiences.

Pulkit Agrawal

10 min read