PLG 5 Ways to Deliver Instant Customer Experience and Boost PLG Instant customer experience can be a game-changer for PLG companies. Here are five best practices to offer self-serve support and help users succeed quickly. Ray Slater Berry 11 min read
Self-Serve Support Essential Tools for Providing Self-Serve Customer Support In the age of self-serve customer support, it's important to know all the tools to automate customer success. Here is a list of the best tools in the market right now. Jinwoo Park 9 min read
Self-Serve Support How to Build a Knowledge Base in 6 Steps [+ Examples] A knowledge base gives users the power to become self-sufficient, maximizing your CS team’s productivity. Build one that helps users succeed more quickly with your product. Ray Slater Berry 13 min read
User Onboarding 8 In-App Training Formats and How to Deliver Useful Product Education In-app training helps move new users to activation and activated users to customer advocacy. Win customer retention with meaningful in-app training. Ray Slater Berry 11 min read
Self-Serve Support High-Touch vs. Low-Touch Customer Success Model: Find the Best Fit for Your Product An actionable walkthrough to help you find whether a high-touch or low-touch onboarding approach and customer success model is the best fit for your product. Ray Slater Berry 12 min read
Self-Serve Support What In-App Notifications are and Why You Should Use Them Transform interruptions into value by delivering well-timed relevant information to your users. Paula Becchetti 11 min read
Continuous Feedback Are You Really Customer-Centric? How to Always Put Your Users First Customer-centricity is more than just listening to customers. We'll take you through the whys and hows behind this strategy—featuring expert opinions from Mixpanel and Unstack. Kirsty Finlayson 16 min read
Continuous Feedback Measuring Customer Retention: A Deep Dive Into The Essential Metrics Customer retention strategies are tricky waters to navigate. Learn the best metrics to learn, track, and boost your business. Ray Slater Berry 12 min read
self-service-support How to Create User Experiences to Boost Customer Engagement What enables you to engage customers and turn them into loyal users of your product? The answer lies in creating great user experiences. Let's find out more. Paula Becchetti 14 min read
Self-Serve Support Why Every SaaS Company Needs Self Service + Automated Support Combine self-service help and automated support to focus on the requests that matter most. Michael Dehoyos 6 min read
Self-Serve Support Self-Service Help for User Onboarding is Lower Risk & Higher Reward If you think user onboarding means giving new users a product walkthrough, then you’ve got it wrong. Instead, employ self-service product discovery to drive better user engagement and product success. Pulkit Agrawal 5 min read
Self-Serve Support How Live Chat Enables SaaS User Onboarding A mix of product tours, live chat and documentation enable user onboarding. Here's how to set that up. Benjamin Brandall 6 min read
Self-Serve Support Software Documentation: Why No One Reads The Manual And What To Do A history of self-serve support, and a look at the replacements for old school docs Benjamin Brandall 3 min read
Self-Serve Support Build Checklists, Release Logs, and More with Launchers Launchers are flexible in-product menus which allow users to take tours at their own pace, enabling on-demand product discovery Pulkit Agrawal 3 min read
Self-Serve Support Proactive Support: How to Help Users Before They Ask How to reduce user frustration and the strain on your support team. Matej Kukucka 7 min read
Self-Serve Support How to Build Better Self-Serve Help with Chameleon Self-service is key to reducing support costs and helping more users succeed Olivia Bolkhovsky 6 min read
Feature Engagement How to Sunset a Feature to Drive Engagement To keep a product healthy, you need to trim features. When you do, off-board users to increase engagement. Pulkit Agrawal 4 min read
Self-Serve Support The Two Types of Help Your Users Need Having help content is not enough; you need to deliver it effectively. Pulkit Agrawal 5 min read