Self-Serve Support

Self-Serve Support

Help Menu Design Best Practices for 2023 + Examples

Transform your user experience with an impactful in-app help menu design. Find our best tips and examples to design yours.

Ray Slater Berry

10 min read

Product-led growth

Product-Led Customer Success: The Role of CSMs in PLG Organization

Product-led customer success is a scalable and efficient way to meet user wants and needs—read on to find out why you need a CS team in your organization.

Ray Slater Berry

9 min read

UX

Top 8 UX Patterns to Deliver Contextual Help Within Your Product

Contextual help offers quick support to help users get the best out of your product without reading lengthy documentation. Learn more about it here.

Ray Slater Berry

10 min read

PLG

5 Ways to Deliver Instant Customer Experience and Boost PLG

Instant customer experience can be a game-changer for PLG companies. Here are five best practices to offer self-serve support and help users succeed quickly.

Ray Slater Berry

11 min read

Self-Serve Support

Essential Tools for Providing Self-Serve Customer Support

In the age of self-serve customer support, it's important to know all the tools to automate customer success. Here is a list of the best tools in the market right now.

Jinwoo Park

10 min read

Self-Serve Support

How to Build a Knowledge Base in 6 Steps [+ Examples]

A knowledge base gives users the power to become self-sufficient, maximizing your CS team’s productivity. Build one that helps users succeed more quickly with your product.

Ray Slater Berry

13 min read

User Onboarding

8 In-App Training Formats and How to Deliver Useful Product Education

In-app training helps move new users to activation and activated users to customer advocacy. Win customer retention with meaningful in-app training.

Ray Slater Berry

11 min read

Self-Serve Support

High-Touch vs. Low-Touch: Find the Best Customer Success Model for Your Product

An actionable walkthrough to help you find whether a high-touch or low-touch onboarding approach and customer success model is the best fit for your product.

Ray Slater Berry

12 min read

Self-Serve Support

What In-App Notifications Are and Why You Should Use Them

Transform interruptions into value by delivering well-timed relevant information to your users.

Paula Becchetti

11 min read

Continuous Feedback

Are You Really Customer-Centric? How to Always Put Your Users First

Customer-centricity is more than just listening to customers. We'll take you through the whys and hows behind this strategy—featuring expert opinions from Mixpanel and Unstack.

Kirsty Finlayson

16 min read

Continuous Feedback

How to Measure Customer Retention Rate: 4 Key Metrics and Best Practices

Customer retention strategies are tricky waters to navigate. Learn the best metrics to learn, track, and boost your business. 

Ray Slater Berry

13 min read

self-service-support

8 UX Strategies to Boost Customer Engagement

What enables you to engage customers and turn them into loyal users of your product? The answer lies in creating great user experiences. Let's find out more.

Paula Becchetti

16 min read

Self-Serve Support

Why Every SaaS Company Needs Self Service + Automated Support

Combine self-service help and automated support to focus on the requests that matter most.

Michael Dehoyos

6 min read

Self-Serve Support

Self-Service Help for User Onboarding is Lower Risk & Higher Reward

If you think user onboarding means giving new users a product walkthrough, then you’ve got it wrong. Instead, employ self-service product discovery to drive better user engagement and product success.

Pulkit Agrawal

5 min read

Self-Serve Support

How Live Chat Enables SaaS User Onboarding

A mix of product tours, live chat and documentation enable user onboarding. Here's how to set that up.

Benjamin Brandall

6 min read

Self-Serve Support

Software Documentation: Why No One Reads The Manual And What To Do

A history of self-serve support, and a look at the replacements for old school docs

Benjamin Brandall

3 min read

Self-Serve Support

Build Checklists, Release Logs, and More with Launchers

Launchers are flexible in-product menus which allow users to take tours at their own pace, enabling on-demand product discovery

Pulkit Agrawal

3 min read

Self-Serve Support

Proactive Support: How to Help Users Before They Ask

How to reduce user frustration and the strain on your support team.

Matej Kukucka

7 min read

Self-Serve Support

How to Build Better Self-Serve Help with Chameleon

Self-service is key to reducing support costs and helping more users succeed

Olivia Bolkhovsky

6 min read

Feature Engagement

How to Sunset a Feature to Drive Engagement

To keep a product healthy, you need to trim features. When you do, off-board users to increase engagement.

Pulkit Agrawal

4 min read

Self-Serve Support

The Two Types of Help Your Users Need

Having help content is not enough; you need to deliver it effectively.

Pulkit Agrawal

5 min read