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Avoid leaving users in the dark about downtime and provide in-app guidance around usage issues
Give a heads-up before users feel frustration. Provide advanced warning, support, and solutions during turbulent downtime with in-product messaging.
Your users will appreciate a well-maintained product, so let them know what you're working on. Issues create possibilities to nurture and better support your customers.
In 2021, we’ve deflected almost 20,000 cases by using Chameleon for in-app messaging. Along with the enhanced user experience that Chameleon messages have provided, we're very happy with the results.
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