User Onboarding

Personalized Onboarding: How to Tailor and Improve User Experience

Personalized onboarding separates the good from the great when it comes to getting users comfortable with your product. Find out how to improve your UX from the moment users sign up.

Ella Webber

11 min read

Self-Serve Support

High-Touch vs. Low-Touch: Find the Best Customer Success Model for Your Product

An actionable walkthrough to help you find whether a high-touch or low-touch onboarding approach and customer success model is the best fit for your product.

Ray Slater Berry

12 min read

Product Management

12 Product Management KPIs That Drive Growth in 2026

Product management KPIs have evolved—adoption, engagement, and AI capability metrics now sit alongside traditional business KPIs. Here's what you need to track. Updated March 2026.

Ray Slater Berry

12 min read

Continuous Feedback

How to Use UX Research to Impact Product Strategy

We sat down with product leaders from User Interviews, Yet Another Studio, and Sketch, to find out how they’re doing user research at these hugely successful companies.

9 min read

Buyer's Guide

Product Adoption Platforms: What You Need to Know About the Buying Process

Avoid unwanted bumps when buying a new product adoption platform with this detailed guide on the best practices for buying tooling; from making your initial demo request to concluding a successful trial.

Camila Cury

15 min read

Analytics

How to Use Click Tracking to Run Effective Experiments In Your Product

With expert insights from Mixpanel, Segment, Heap, and Freshpaint, we bring you a complete guide on click tracking and how to use it to run in-product experiments for the maximum impact on your activation, engagement, and adoption rates.

Nadja Bozovic

20 min read

Best Practices

How to Avoid Overwhelming Users with Too Many In-App Messages

In-app messages are a great tool for boosting feature adoption and communicating vital information about your product. However, too much of it, and it turns users off. Here’s how to avoid spamming users with too many in-product experiences.

Jinwoo Park

9 min read

Buyer's Guide

Product Adoption Platforms: Planning Your ROI when Building or Buying

When it comes to product adoption platforms, should you build or buy? What sort of business goals can you achieve with them? How do you go about calculating your ROI? We answer all of it.

Jinwoo Park

14 min read

Product Adoption

User Psychology: 15 Cognitive Biases That Can Impact Product Adoption

Understanding user psychology can give product teams great insights on how to best guide user experiences. Learn how these 15 cognitive biases can help you score high product adoption rates.

Camila Cury

15 min read

Announcements

Chameleon raises $13M Series A and launches HelpBar

With this funding, we will continue to improve our product and offer the best support as we grow partnerships with our customers. Our aim is to be the #1 Product Adoption Solution – here's how we're doing it...

Pulkit Agrawal

4 min read

Buyer's Guide

Product Adoption Platforms: What Are They and Why You Should Care

Everything you need to know before purchasing a product adoption software and why self-serve is the best option for product-led, high-growth SaaS teams.

Camila Cury

19 min read

Webinars

7 Best Ways to Collect User Feedback [And How to Apply Insights]

Product experts from Chameleon and codecentric gathered in conversation to talk about the different ways of gathering user feedback as well as applying it. Here's a recap.

Jinwoo Park

12 min read

Product Adoption

How Product Adoption Creates Recession-Proof SaaS Businesses

How do you make sure that your SaaS business lasts through recessions? The answer is product adoption. Let’s explore why and how product adoption can help you.

Jinwoo Park

13 min read

Best Practices

How to Get the Most Out of Your Free Trial Period: From Signups to Conversions

Give your users a free trial they can’t live without. Win more signups, activate users faster, and make the most of it.

Ray Slater Berry

11 min read

Surveys

What is Survey Bias and How to Avoid It in Your Product Surveys

Build more constructive surveys with this cover-all guide to survey bias. Know what you need to look out for, and how to avoid bias each step of the way.

Ray Slater Berry

10 min read

Continuous Feedback

15 Top In-App Feedback Tools: Gather User Insights with Ease

In-app feedback takes the guesswork out of product development. Find out how you can start gathering contextual feedback from your users today.

Ella Webber

18 min read

Product Management

Prioritize Your Product Roadmap Around Your Product Vision

As your product evolves, your roadmap is going to change. To keep your roadmap effective amidst that change, keep your product vision at the forefront of your decision-making process. Here are the steps to guide you through.

Nick Fields

7 min read

Product Adoption

How to Manage, Scale, and Improve Your Customer Education Content (with insights from Heap)

We talked to Christy Hollingshead, VP of Customer Education and Engagement at Heap, and we share her insights, tips, and tricks to help you manage your educational content the right way.

Nadja Bozovic

11 min read

Webinars

How to Effectively Engage Users at Every Stage of the Customer Lifecycle Journey

Experts from Chameleon and Minuttia got together to discuss how to use different content formats to keep customers engaged throughout their journey. Here’s a recap.

Jinwoo Park

11 min read

Product Marketing

A 5-Step Guide to Building Your Own User Personas (Complete with Examples)

If you could describe your typical user, who would they be? Learn how to create your own with these examples and a free user persona template to guide your product teams toward the right customers.

Camila Cury

10 min read

Webinars

Using Lifecycle Segments to Convert and Retain Users

Are you getting user segmentation right? Here is what Chameleon and Userlist founders had to say about the value, benefits, and best practices of user segmentation.

Camila Cury

10 min read

Product Adoption

Are Your Users Engaged Enough? 9 Tactics to Increase Your Customer Engagement Score

Use the customer engagement score to uncover insights into user engagement and develop solutions to increase it. We’ll guide you through it, step by step.

Ella Webber

12 min read

User Onboarding

Onboarding Gamification: How to Level Up User Experience and Engagement

Create in-app champions. It’s time to level up your UX with gamification strategies that will engage your users from GO!

Ray Slater Berry

10 min read

Product Marketing

Your SaaS Marketing Playbook: Strategies, Metrics, and Checklists

Here’s a SaaS marketing playbook worth saving. Includes expert tips, key metrics, marketing strategies, pre-launch and post-launch checklists, and go-to-market best practices.

Ray Slater Berry

17 min read

Product Adoption

16 Best Customer Success Tools: Side-by-Side Comparison

Hunting for the best customer success tools? This post compares 16 of 2024's best customer success tools. Discover their pricing, features, ratings, and more.

Ray Slater Berry

24 min read

User Onboarding

15 Best Product Tour Software Tools & Solutions to Improve Your In-App UX

User onboarding is your time to shine! Find a tool that works best for you among these fifteen top-notch software solutions, and use it to increase product adoption and drive growth.

Ella Webber

37 min read

Launches

Your In-Depth Guide to Crafting Effective Product Launch Emails

We've gathered learnings and insights from industry experts to bring you a comprehensive guide on how to craft successful product launch emails, with examples for your inspiration.

Ray Slater Berry

19 min read

Growth

Customer Health Score: Proactively Fight Churn and Retain Your Users

Start measuring customer health scores to take a proactive approach to retaining users. Beat customer churn before it happens and empower your team to prioritize customer-centric efforts.

Ray Slater Berry

11 min read

Product Marketing

How to Use Customer Data Insights to Improve Your Lifecycle Marketing

Guided by sharp, data-driven insights, you'll be able to effectively increase activation, engagement, and customer lifetime value throughout the stages of lifecycle marketing.

Ray Mina

11 min read

User Onboarding

8 Guiding Principles for Frictionless SaaS Onboarding

These top user onboarding principles will help you make onboarding flows that drive adoption and product growth, while decreasing customer churn.

Ella Webber

10 min read