Self-Serve Support Essential Tools for Providing Self-Serve Customer Support In the age of self-serve customer support, it's important to know all the tools to automate customer success. Here is a list of the best tools in the market right now. Jinwoo Park 10 min read
Product Management Product Vision 101: What It Is & How to Draft a Solid Vision Statement At its core, product vision defines your product’s purpose. Here’s a complete guide on drafting a powerful product vision statement. Ray Slater Berry 14 min read
Self-Serve Support How to Build a Knowledge Base in 6 Steps [+ Examples] A knowledge base gives users the power to become self-sufficient, maximizing your CS team’s productivity. Build one that helps users succeed more quickly with your product. Ray Slater Berry 13 min read
Product Marketing What is product-led marketing and how to apply it to your SaaS Product-led marketing is a strategy that places your product at the center of customer acquisition and retention. Here are 4 tactics to master it. Ray Slater Berry 17 min read
User Onboarding 5 Ways to Create Effective In-App User Onboarding Checklists User onboarding checklists can be a vital part of guiding your users to find value in your product. Let's go over what they are, what they're good for, and how to make great checklists of your own. Jinwoo Park 7 min read
UX 5 Essential UX Principles to Drive Product Adoption Learn the five fundamental UX principles to ramp up product adoption and increase user engagement for your product. Ray Slater Berry 12 min read
User Onboarding Top 8 React product tour libraries for stellar user onboarding Your React app needs a stellar user onboarding to engage your users and keep them coming. Here are the top 8 React product tour libraries for user onboarding. Jinwoo Park 20 min read
User Onboarding 8 In-App Training Formats and How to Deliver Useful Product Education In-app training helps move new users to activation and activated users to customer advocacy. Win customer retention with meaningful in-app training. Ray Slater Berry 11 min read
Product Adoption Boost Activation Rates and Unlock Higher Retention with These 5 Tactics Activation rates convey how well you can convince users of your product’s value and solve their pain points. Grab these five tactics to improve user activation and product adoption. Ray Slater Berry 10 min read
Webinars How To Be Customer-Centric as a Product Leader Product leaders from Chameleon and ProdPad got together to chat about how to be customer-centric, and why it's so important. Here's a recap. Jinwoo Park 11 min read
Product Marketing Product Messaging: 5 Steps To Crushing It Solid product messaging is what makes you stand out in the market or turn leads into customers. Learn how to get it right with this guide. Ray Slater Berry 11 min read
User Onboarding 10 Best JavaScript Product Tour Libraries for User Onboarding Looking for open-source libraries to build JavaScript product tours with? Here are the top 10 that we've found. Jinwoo Park 5 min read
Buyer's Guide Product Adoption Platforms: The First Month What happens after your newly implemented software is up and running? The sequel to our Product Adoption Platforms Buyer's Guide with tips and tricks for ensuring you get the R of your ROI. Camila Cury 14 min read
PLG A 3-Step Guide to Measuring the Success of In-Product Experiences In-app experiences are powerful product marketing tools that can highly impact how users perceive your product, but are you using the correct strategies or tracking the right metrics? Use this guide to find out! Camila Cury 11 min read
PLG What Is User Success and How to Unlock Massive Value for Your Users Discover how a user success strategy can bring you a competitive edge with higher user engagement and better product adoption. Ray Slater Berry 11 min read
Product Adoption 10 Product Adoption Metrics to Track for Product-Led Growth Product adoption metrics show how well users are embracing your product to accomplish their goals. Track your product adoption with these 10 key metrics. Ray Slater Berry 11 min read
Product Adoption Product Adoption Stages: How to Convert Visitors to Power Users in 6 Steps Users go through six stages of product adoption to fully recognize its value and commit to it. Learn more about each of the stages and best practices for each to see your adoption rates go up. Ray Slater Berry 12 min read
Analytics Your Guide to Operational Analytics: The Modern Way to Work With Your Data Operational Analytics (OA) is more than just a new tool to adopt or a new pilot for one team in your org to try out, it’s about changing how you think about working with your data. Here's your guide to the what, the why, and the how of OA. Nicole Mitich 10 min read
Buyer's Guide Product Adoption Platforms: From Closing the Deal to Implementation Once you're convinced that you've found the right product adoption platform, now is the time to make sure you're set up for success. Let's talk about procurement, negotiation, and implementation. Jinwoo Park 13 min read
User Feedback What is UX Research and Why User Insights are Important UX research helps organizations make more informed decisions and better products. Learn more about the fundamentals of user research and the role of a UX researcher. Rachell Lee 6 min read
Product Adoption The Product Adoption Bug: What is It and How to Find it? If you want to improve product adoption, you have to start with finding what is preventing users from sticking. We call that the product adoption bug. Camila Cury 6 min read
Feature Adoption What is Feature Adoption: Key Metrics and Best Practices for 2023 Advanced features are super useful, but they often go undiscovered. Increase the perceived value of your product by helping users find them—and adopt them—more easily. Ella Webber 10 min read
Product Adoption What is Product Adoption: Definition, Metrics & More What is product adoption? It is the goal of every SaaS team, but not all are actively looking at it. We'll help you get started and give you the resources to become a product adoption expert. Camila Cury 4 min read
Product Marketing In-App Marketing 101: Best Practices, Top Tools, and Examples In-app marketing is a balancing act of retention, upgrades, and conversion. Learn how to do it right, find the tools to help you get there, and learn from the SaaS companies doing it the best. Ray Slater Berry 12 min read
User Onboarding Personalized Onboarding: How to Tailor and Improve User Experience Personalized onboarding separates the good from the great when it comes to getting users comfortable with your product. Find out how to improve your UX from the moment users sign up. Ella Webber 11 min read
Product Management 10 Product Management KPIs Every Product Manager Must Track Product management KPIs are your way of understanding if your current efforts are working. Here are 10 key performance indicators you need in your product reports. Ray Slater Berry 12 min read
Self-Serve Support High-Touch vs. Low-Touch: Find the Best Customer Success Model for Your Product An actionable walkthrough to help you find whether a high-touch or low-touch onboarding approach and customer success model is the best fit for your product. Ray Slater Berry 12 min read
Continuous Feedback How to Use UX Research to Impact Product Strategy We sat down with product leaders from User Interviews, Yet Another Studio, and Sketch, to find out how they’re doing user research at these hugely successful companies. 8 min read
Buyer's Guide Product Adoption Platforms: What You Need to Know About the Buying Process Avoid unwanted bumps when buying a new product adoption platform with this detailed guide on the best practices for buying tooling; from making your initial demo request to concluding a successful trial. Camila Cury 15 min read
Best Practices How to Avoid Overwhelming Users with Too Many In-App Messages In-app messages are a great tool for boosting feature adoption and communicating vital information about your product. However, too much of it, and it turns users off. Here’s how to avoid spamming users with too many in-product experiences. Jinwoo Park 9 min read
