User Onboarding

What is User Onboarding? (Not What You May Think!)

A clearer definition of user onboarding, with examples, to help you shape up your onboarding experience to empower user activation, adoption, and retention.

Pulkit Agrawal

12 min read

Product Marketing

30+ Key Product Marketing Tools for Your Stack

A reference guide for the best tools for Product Marketers

Benjamin Brandall

14 min read

Self-Serve Support

Proactive Support: How to Help Users Before They Ask

How to reduce user frustration and the strain on your support team.

Matej Kukucka

7 min read

User Onboarding

For Better User Onboarding, Switch to Product Marketing

This new mindset will help drive better conversion of new users

Pulkit Agrawal

4 min read

User Onboarding

How to Build Effective Product Tours: 5 Guidelines & 5 Examples

Use these five simple guidelines to build engaging product tours and find inspiration in the best real-life examples.

Pulkit Agrawal

13 min read

Feature Engagement

10 Key Change Management Principles & How They Apply to Product Adoption

Discover how change management theory can help you drive product and feature adoption with ease.

Pulkit Agrawal

11 min read

User Onboarding

6 User Onboarding Best Practices for 2023

How to prevent new users from quitting and never coming back? Follow these user onboarding best practices to keep users engaged and increase your adoption and retention rates.

Benjamin Brandall

15 min read

Product Marketing

How Your New Feature Announcement Can Drive Product Adoption

A simple framework and best practices to help you improve user engagement

Pulkit Agrawal

14 min read

News

Deeper and Easier Analytics with our New Dashboard

New tour analytics dashboard gives you visibility into how your tours are performing in one central place.

Olivia Bolkhovsky

2 min read

News

New gallery to drive feature discovery and adoption

Pre-built labels and icons for showcasing new and changed functionality, without any design work

Pulkit Agrawal

2 min read

News

New design patterns for highlighting elements in app

More design and styling options to drive attention to key features

Olivia Bolkhovsky

1 min read

News

Introducing Tour Branching

You can now let users decide how they want to explore your product 🙌

Olivia Bolkhovsky

2 min read

Other

Closing the Loop - Customer Insight to Action in Minutes

Why and how to leverage customer insights to create a successful product

Darren Chait

6 min read

User Onboarding

How Intercom Goes Beyond Intercom for User Onboarding

Intercom uses product tours for user onboarding and you should too!

Pulkit Agrawal

3 min read

Self-Serve Support

How to Build Better Self-Serve Help with Chameleon

Self-service is key to reducing support costs and helping more users succeed

Olivia Bolkhovsky

6 min read

PLG

How to Create Conversational Messaging Across the User Lifecycle

Create a system that drives deeper engagement as users progress

Aaron Glazer

5 min read

Feature Engagement

4 Ways to Build More Interactive Product Tours with Chameleon

Users learn and build habits by interacting, so here's how to make that happen

Olivia Bolkhovsky

4 min read

PLG

How to Craft the Best User Onboarding Emails

Make your user onboarding emails stand out with these best practices

Pulkit Agrawal

7 min read

Feature Engagement

Is a Lack of Gratitude Hurting Your Product Adoption?

Product adoption is driven by user motivation, and providing timely gratitude can help.

Pulkit Agrawal

3 min read

User Onboarding

Recreating Slack's User Onboarding

Everyone agrees Slack has great onboarding, and here's how you can replicate it for your own product!

Olivia Bolkhovsky

1 min read

PLG

Building a Habit-Forming Product Starts With Your User Onboarding

How to apply Nir Eyal's Hook Model to your user onboarding flows

Pulkit Agrawal

7 min read

PLG

User Onboarding Checklist: From Concept to Launched

A simple & easy to follow framework to help you launch your user onboarding in just a few days.

Olivia Bolkhovsky

7 min read

PLG

How To Improve Free Trial Conversion Rates Without Dev Time

Five easy ways to improve your product's trial experience without needing your engineers

Pulkit Agrawal

6 min read

Other

Why We Chose Product Redesign Over Growth

Product redesigns come at the cost of new features, but early on they are worth it.

Pulkit Agrawal

4 min read

Feature Engagement

How to Sunset a Feature to Drive Engagement

To keep a product healthy, you need to trim features. When you do, off-board users to increase engagement.

Pulkit Agrawal

4 min read

Product Marketing

Why User Onboarding Isn't Just Your Designer's Job

Your product and marketing team can help drive up new user activation and retention.

Pulkit Agrawal

3 min read

Other

How to Run Recruiting Like a Sprint

Applying this agile methodology to recruiting can save time and energy

Pulkit Agrawal

6 min read

Self-Serve Support

The Two Types of Help Your Users Need

Having help content is not enough; you need to deliver it effectively.

Pulkit Agrawal

5 min read

User Onboarding

How to Use Empty States for Better Onboarding

Staring back blankly at a new user isn't very welcoming -- here's what to do instead.

Pulkit Agrawal

4 min read