Product-led growth Product-Led Customer Success: How Customer Service & PLG Work Together Product-led customer success is a scalable and efficient way to meet user wants and needs—read on to find out why you need a CS team in your organization. Ray Slater Berry 12 min read
Self-Serve Support Essential Tools for Providing Self-Serve Customer Support In the age of self-serve customer support, it's important to know all the tools to automate customer success. Here is a list of the best tools in the market right now. Jinwoo Park 10 min read
Growth Customer Health Score: Proactively Fight Churn and Retain Your Users Start measuring customer health scores to take a proactive approach to retaining users. Beat customer churn before it happens and empower your team to prioritize customer-centric efforts. Ray Slater Berry 11 min read
Continuous Feedback Customer Effort Score (CES) 101: What It Is, How to Collect It and Apply It Your guide on how to use Customer Effort Score to gather feedback, increase customer loyalty, and build better products. Ray Slater Berry 13 min read
