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How to put users at the heart of everything you do

Your on-demand webinar to customer-centricity

What you'll learn...

Join our panel of SaaS product experts for a discussion on how (and why) you can become more customer-centric in the New Year.

You’ll better understand what your users are craving, and learn how to intelligently translate that into a focus for 2021.

How to become truly customer-centric in the 2021 context
Ways to better build and deliver on a data-driven roadmap
How to prioritize and balance new feature development with key user requests
Tools to optimize your pricing models and delight your customers

GET A FEEL FOR CUSTOMER-CENTRICITY

Our most popular blog posts

Continuous Feedback

Are You Really Customer-Centric? How to Always Put Your Users First

Customer-centricity is more than just listening to customers. We'll take you through the whys and hows behind this strategy—featuring expert opinions from Mixpanel and Unstack.

Kirsty Finlayson

16 min read

self-service-support

Customer Engagement: Keeping Users Around For The Long Haul

What really makes a brand powerful? It all comes down to human relationships. Relationships with your employees, your markets, the media, and, of course, your customers.

Paula Becchetti

11 min read

Feature Engagement

Customer Journey Maps: The Path to User Delight

A step-by-step guide to mapping your customer journey, complete with real-life example processes, and a user journey mapping template to build your own.

Gen Furukawa

10 min read

Being customer-centric is more than just putting customers first—it’s about flipping the company’s culture, goals, and metrics to be focused around solving a set of problems for a set of customers, thus bringing the customers’ happiness to the driving seat.

Tiago Mota, Technical Champion @ Chameleon

Build in-app campaigns that retain and convert users

Chameleon makes it easy for product marketers to create tooltips, modals, and product tours without code

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