Ahrefs Cancellation Flow
Ahrefs pushes the option of contacting support before a user cancels their plan. Delivered via a modal...
Dynamic modal leveraging usage data to emphasize what is lost when the subcription is cancelled. Triggered when a user tries to downgrade their plan from the billing page.
A modal that pops up when the user tries to cancel the subscription.
Modal
It’s trying to convince the user to not cancel their subscription by reminding them of the value they got from the product.
It reminds the user of the value that they have gained from the product, which could clear up any doubts that the user had in regards to whether the product was valuable to them or not.
The modal is simple to follow and all the CTA options are clearly shown without any potential for confusion.
The user is able to easily continue down the subscription cancellation if they want to.
You can create this modal with Chameleon's Tour using the announcement modal.
Fight churn with customized user flow just like Zoom with Chameleon's easy-to-use tool.
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