11 Best UserGuiding Alternatives & Competitors for User Onboarding in 2024

The UserGuiding walkthrough & onboarding software is like the starter item in a video game. With its variety of features such as product tours, tooltips, and surveys, it gets the job done at a relatively low price point.    

But you’re not playing games anymore. As you scale up with your product walkthroughs, you’ll need a user onboarding tool that goes the whole nine yards. We’re talking versatile UX patterns that wow your new users, integrations for a smooth tech stack fit, and analytics reporting that sheds light on your users’ behavior.

Sound enticing? Then you’re in the right place. We’re giving you a set of 11 alternative tools and UserGuiding competitors so you can level up your user onboarding.

We’re not saying this just because it’s our product. Time and time again, we constantly hear how Chameleon is simply the best product tour software when it comes to creating the most targeted and customized user experiences. 

Not only does Chameleon offer a wider range of UX patterns when it comes to building a user onboarding process and in-app guidance, it also offers a much deeper set of tools for building user feedback collection. 

Don’t just take our word for it, a satisfied user states: 

“Chameleon is easy to embed in your application, easy to learn how to use, and continuously improving and adding new features. I check it every day and I especially like the built-in NPS survey you can use from their library. The help bar has been a game changer for our customer support product articles."

What’s more, Chameleon has even more integrations than Appcues, as well as more two-way integrations than Pendo. So you can be assured that it will seamlessly integrate into your current tech stack. 

Chameleon starts from $279 per month at 2,000 MTUs.

• Chameleon offers more versatile UX patterns 

• Chameleon offers more integrations with other SaaS tools

• Chameleon provides more extensive in-app feedback collection tools

As one of the most popular tools available, Appcues boasts an extensive list of integrations that span across more than twenty essential SaaS products. 

What’s more, Appcues has two-way integrations with analytics tools, CRMs, and connectors, allowing you to integrate it better into your tech stack. 

So if not enough integrations is your gripe, Appcues can definitely scratch that itch. Plus, Appcues supports mobile, so if you need to create user onboarding experiences for both web and mobile apps, this is a good option. 

Appcues starts from $249 per month for its Essentials plan.

• Appcues offers not only more integrations but also two-way integrations with popular tools

• Appcues has a broader set of tools to create user experiences with

• Appcues has native mobile onboarding, particularly for iOS and Android

Pendo is famous for its product analytics. But when you compare purely on user experience capacities, Pendo and UserGuiding seem closer than otherwise. 

Despite that, Pendo's range of integrations makes it a clear winner when it comes to tools that can really fit your tech stack without any issues. They have the broadest set of integrations among the leading product adoption platforms available on the market. 

Only a very small number of them are two-way integrations (which are ideal), but it still beats Userguiding's limited integration offering by a huge margin. 

Pendo pricing:

Pendo offers a range of pricing plans to suit businesses of all sizes, starting from $7,000/year for the Growth plan up to custom pricing for the Enterprise plan.

Key advantages of Pendo over UserGuiding:

• Pendo offers far more integrations than UserGuiding. 

• Pendo offers a better capability to analyze product usage

• Like Appcues, Pendo also has iOS and Android mobile onboarding.

Survicate is an in-app user feedback collection platform with a wide variety of survey options. These include NPS, CSAT, and CES. Just on that alone, it beats what UserGuiding is able to do on feedback collection. 

But not only that, Survicate also offers other feedback collection methods such as email surveys, link surveys, as well as more advanced response organization and analytics capacities such as answer piping and word cloud. 

Best of all, there’s a very generous free plan, so you can explore to your heart’s content to make sure you’ll get value out of it. 

Survicate pricing:

There’s a free plan with unlimited responses. The first paid plan begins at $99 per month.

Key advantages of Survicate over UserGuiding:

• Survicate offers more advanced in-app feedback collection tools. 

• Survicate allows for other feedback collection methods like web forms and email surveys.

For this one, the gist is in the name. Getfeedback is a customer experience solution platform that allows you to collect CX insights across all available channels, including email, SMS, and your product itself. It also offers a much wider range of sharing options for your surveys, with deeper functionalities. 

One big differentiator for Getfeedback is that it’s one of the best feedback solutions for Salesforce users because it allows them to integrate real-time response data. So if you’re using Salesforce as part of your stack, GetFeedback could be a good option. 

GetFeedback pricing:

GetFeedback offers custom pricing

Key advantages of GetFeedback over UserGuiding:

• GetFeedback offers a much more comprehensive feedback collection platform. 

• GetFeedback directly integrates with Salesforce. 

Known for its deep product insights tools such as its session recordings and heatmaps, Hotjar is an all-in-one analytics and feedback platform. So in terms of user analytics, UserGuiding is clearly no match. It’s also true for feedback collection. 

Hotjar allows live in-app feedback flows to be added to your website or your product, as well as to create surveys that can be targeted for certain moments in the user journey. Its Engage tool also allows you to get connected to a pool of 200,000+ participants who will give in-depth product feedback through one-on-one interviews. 

Overall, if you’re going to do user feedback, you might as well do it with the people who know what they’re doing, and Hotjar definitely knows its way around user feedback. 

Hotjar pricing:

Hotjar offers a free plan with unlimited heatmaps and automatic data capture. Hotjar’s first paid plan starts at $39 per month. 

Key advantages of Hotjar over UserGuiding:

• Hotjar provides more advanced feedback collection capabilities, such as heatmaps, session recordings, and conversion funnels.

• Hotjar offers more advanced survey capabilities, such as targeting, branching logic, and customizable survey templates.

When it comes to creating dynamic, engaging and stylish survey forms, Typeform is the master. This online form and survey builder enables you to easily create interactive surveys, quizzes, and forms.

Typeform also provides you with more flexibility in terms of survey distribution, allowing you to embed surveys on your website, share them via email, or post them on social media. One user even states: 

One user states:  

“It has so many interactive forms and features that ease the collection of data. I can customize the design and integrate it with various software to collect my responses. Typeform collects, compiles, and evaluates too. it's a great survey tool that can be used in any organization to improve their business.” 

So if the focus is to create user-friendly survey forms, but not necessarily ones that can be served and collected in-app, then Typeform is your best bet.

Typeform pricing:

Typeform offers a free plan. After that, it starts at $25 per month. 

Key advantages of Typeform over UserGuiding:

• Typeform offers more advanced survey capabilities, such as conversational forms, conditional logic, and custom branding options

• Typeform provides more flexibility in terms of survey distribution, allowing them to embed surveys on their website, share them via email, or post them on social media

Website or mobile app? Just pick your channel and Mopinion will bring you real-time user feedback. Its intuitive and smooth interface makes designing, configuring, and deploying survey forms easy.

Once the results are in, you can choose from a wide variety of metrics by customizing your feedback dashboard while quickly locating your answers through their easy-to-nav data explorer.

Finally, Mopionion ensures that everyone in your team is on the same page with a wide range of collaboration features such as note taking, action tracking, and reminders.

Mopinion has a free trial with its first paid plan starting at $279 per month.

• Mopinion offers extensive options and features for collecting feedback such as surveys, Likert scales, templates, and customization options

• Mopinion makes it easy to quickly analyze customer feedback and gain insights through a customizable dashboard

The bigger your tech stack is, the more integrations your digital adoption platform needs to have. WhatFix addresses that concern by integrating with a diverse set of enterprise systems ranging from analytics platforms to CRMs and survey tools.

Google analytics, Sales Force, and Confluence are just some of the examples that integrate seamlessly with WhatFix and its bi-directional data exchange capabilities.

Besides adding a layer of content to onboard and train app users, it also offers in-app messaging. Finally, you can use the platform to collect behavioral data from your users to drive engagement. With WhatFix, you’re getting both heightened UX experiences and the insights that come with them. 

WhatFix Pricing: 

WhatFix offers custom pricing. 

Key advantages of Whatfix over Userguiding:

• WhatFix offers a more diverse range of integrations than Userguding with tools such as CRMs, HCMs, knowledge bases, communication & collaboration platforms, analytics platforms, survey tools, video platforms, and more 

• Next to creating user experiences, WhatFix also allows you to collect and analyze user feedback

SurveySensum lets you customize an unlimited amount of surveys and analyze responses for your most important customer feedback metrics. It sports automatic analysis options for calculating KPIS like CSAT, NPS, SSI, and CES.  

It also makes real-time feedback easy with automated tagging, customer reports, dashboards, and instant detractor reports. 

Unsure how to conduct surveys and get the data you need?SurveySensum gives you the option to contact a CX expert, helping you identify ways to streamline your feedback collection processes and gain the maximum benefit from the platform. 

One user states: 

“Survey Sensum has many useful features for running any EX or CX surveys, including a robust contacts database with embedded fields, giving you great control over surveys and responses. The support team is extremely helpful, and they are constantly developing the platform to include even more useful features.”  

SurveySensum pricing:

SurveySensum has a free plan with its first paid plan starting at $99 per month.

Key advantages of SurveySensum over UserGuiding:

• SurveySensum offers many more options for analyzing customer feedback such as KPIs, sentiment analysis, and text analytics software for gaining insights from open-ended questions

• SurveySensum offers a wide range of survey distribution, collection, and survey feedback management channels such as chatbots, support tickets, and app reviews

ProductFruits allows users to learn a product through step-by-step guidance, walkthroughs and tooltips. However, ProductFruits also sports a unique bunch of analytics integrations including platforms like Heap, Customer i.o, SessionStack, and SmartLook. 

While mostly no code, you can also use Product Fruit’s JavaScript API to forward events and integrate it with another platform.  

Thanks to both its survey and onboarding features such as tooltips, tours, and checklists, ProductFruits can fit into just about any tech stack.

ProductFruits Pricing

ProductFruits first paid plan starts at $89 per month.

Key advantages of ProductFruits over UserGuiding

• ProductFruits has more versatile analytics integration options with an API for integration to other platforms

• ProductFruits has more survey building capabilities

Reasons to look for UserGuiding alternatives

There are not enough integrations

A big factor that determines whether a tool is right for you is how many integrations it offers. A digital adoption platform should seamlessly slide into an existing stack of tools, but UserGuiding is limited to only eight integrations. They include big names like Hubspot and Intercom, which are surely important. But you’ll still need to choose a UserGuiding competitor if their list of eight tool integrations don’t cut it.

I want more versatile feedback collection

Feedback collection is an integral part of a product adoption platform. In UserGuiding's case, they offer an in-app NPS survey builder, as well as the ability to incorporate external form builders like Google Forms and Typeform. But outside of that, UserGuiding lacks further features for collecting in-app feedback. 

I want more versatile UX patterns

Lastly, there’s a reason why UserGuiding is on the cheap end of the spectrum when it comes to product adoption tools: it doesn’t offer as much customization and targeting for creating in-product experiences. 

For instance, its limited styling options may prevent you from making your experiences look perfectly on-brand. Or if you want to pace your experiences to avoid overwhelming users, you'll have a hard time doing it without a rate limiting feature. So that’s where you’d need better UX pattern builders that allow you to create with deeper and more flexible functionalities.

Which UserGuiding competitor should you choose?

You should choose a UserGuiding competitor that offers suitable integrations specific to your tech stack, UX onboarding patterns to better engage users, and tools with advanced analytics capabilities. 

Or ideally get ahead and buy a tool that does it all. Since you're here already, why not try Chameleon? Our tool perfectly addresses all the reasons for getting a Userguiding alternative and more. We have an extensive list of tools we integrate with, provide a comprehensive in-app feedback collection platform, and are the most versatile product adoption platform in the market. See for yourself and find out!