What the DAP! Do You Really Need a Digital Adoption Platform?

Think you know the truth about digital adoption platforms? Think again. In this session, Kirsty Finlayson, Director of Marketing + Content, discusses the problems DAPs solve, build vs buy cost, and its most common myths.

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Myth 1: We don't have a big enough team to support a DAP 🥴

A DAP saves time and resources by reducing support tickets and freeing up your team. This allows for proactive customer support and easier feature releases, providing flexibility and efficiency.

Myth 2: You don't need a DAP because your UX is 🔥

Even with a perfect UX, users need guidance to navigate your app effectively. A DAP helps onboard users, gather feedback and address support issues within the app, enhancing the UX and promoting continuous improvement.

Myth 3: You only need a DAP if you have a complex product 🤯

A DAP benefits all users, regardless of product complexity. It helps diverse users navigate your app easily, ensuring everyone can find what they need without frustration, tech-savvy or not.